nus Casino & Sportsbook Data Care

This page describes what we collect when you use nus and how we keep that data protected. We at nus take your privacy seriously because your account security, payment information, and personal details are central to your trust in our platform. We do not sell your data to third parties, and we limit our collection to what is necessary for account verification, payment processing, and tournament administration.

Our privacy practices reflect our commitment to transparency. We explain what data we collect, who has access to it, how long we keep it, and what rights you have. We also describe how we use cookies, how our servers may sit outside your jurisdiction, and how you can contact us if you have questions about your data on nus.

We encourage you to read this policy carefully. If anything is unclear, our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can answer your questions during business hours.

What data we collect on nus

When you create a nus account, we collect your email address, a password you choose, and your full name. During KYC verification, we ask for a government-issued ID (KTP, passport, or driving license) and a clear photo of yourself holding the document. We store these documents securely and use them only to verify your identity and comply with financial regulations. We do not share your ID images with third parties unless required by law.

When you deposit or withdraw on nus, we collect transaction data including the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, the date, and the status. We also collect your IP address, device type, and browser information when you log into nus. This data helps us detect unauthorized access and prevent fraud.

When you play on nus, we log your tournament participation, game selections, session duration, and leaderboard rankings. We do not log individual spin outcomes or bet amounts—we only track your aggregate tournament score. This data helps us calculate your leaderboard position and archive your tournament history so you can review past performance.

How we use your data on nus

We use your email to send account notifications, password-reset links, and tournament updates. We use your payment information to process deposits and withdrawals. We use your ID and personal details to verify your identity and comply with anti-money-laundering regulations. We use your IP address and device information to detect suspicious login attempts and prevent unauthorized access to your nus account.

We use your tournament data to calculate leaderboard rankings and archive your session history. We do not use your data to profile you or target you with personalized marketing. We do not sell your data to third parties. The only exception is when we are required by law to disclose your data to government authorities or law enforcement.

Third-party processors and data location

We use third-party payment processors to handle deposits and withdrawals on nus. These processors may see your payment method and transaction amount, but they do not see your full name, ID, or account balance. We have contracts with these processors requiring them to protect your data and use it only for payment processing.

Our servers may sit outside your jurisdiction. Your data may be stored in data centres in Southeast Asia or other regions. We encrypt all data in transit and at rest using industry-standard protocols. If you are concerned about data location, contact our support team and we can discuss your options.

Data retention

We keep your account data for as long as your nus account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations, then delete them.

Encryption

We encrypt all nus account data in transit using SSL/TLS and at rest using AES-256. Your password is hashed and salted so we cannot see it even if our servers are compromised.

Access control

Only our support team and technical staff can access your nus data, and only when necessary to resolve account issues or investigate fraud.

Your rights and our nus privacy commitments

You have the right to access your nus account data at any time. Log into your account dashboard and you can view your personal information, transaction history, and tournament records. You have the right to request corrections if any data is inaccurate. Contact our support team and we will update your information within one working day.

You have the right to request deletion of your nus account and associated data. We will close your account and delete your personal information within 30 days, except for transaction records which we retain for seven years to comply with financial regulations. You have the right to withdraw consent for marketing emails at any time by clicking the unsubscribe link in any email we send.

We use cookies on nus to remember your login session, store your language preference, and track your activity on our platform. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, but this may affect your ability to use nus. We do not use third-party analytics or advertising cookies.

Our nus data security practices

We maintain industry-standard security practices to protect your nus data. We use two-factor authentication to protect your account from unauthorized access. We conduct regular security audits and penetration testing. We have a data-breach response plan so that if our systems are compromised, we notify affected users within 72 hours and work with authorities to investigate.

We recommend that you enable two-factor authentication on your nus account, use a strong password, and never share your login credentials with anyone. If you suspect unauthorized access to your nus account, contact our support team immediately and we will help you regain control.

Jurisdiction and legal compliance

We at nus operate only in jurisdictions where local law permits online gaming. Our privacy practices comply with applicable data-protection regulations in the regions where we operate. If you are in a jurisdiction with specific data-protection laws (such as GDPR in Europe), we comply with those laws to the extent they apply to you. Our services are available only where local law permits.

If you have a data-protection complaint, you can contact our support team via live chat or support ticket. We will investigate your complaint and respond within 14 days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data-protection authority.

Contact us about your nus data

If you have questions about your data on nus, how we use it, or your privacy rights, contact our support team. We respond in English and Indonesian during standard business hours. You can reach us via live chat from your account dashboard, or you can submit a support ticket. We keep a record of every conversation so you can reference past interactions.

We at nus remain committed to protecting your privacy and keeping your data secure. We review this policy regularly and update it as our practices evolve. If we make material changes to this policy, we will notify you via email and ask for your consent before the changes take effect. Thank you for trusting nus with your data.