nusFrequently Asked Questions

Yes. We at nus accept direct bank transfers to online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer as your deposit method, we provide you with an account number and a unique reference code. Send your funds to that account using your bank's mobile app or online banking portal. Include your reference code in the transfer note so we can match the deposit to your account. Bank transfers typically arrive within one to four business hours, depending on your bank and whether it is a holiday like Idul Fitri or Idul Adha. We also accept online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster deposits. Withdrawals to the same bank account are processed during business hours after verification.

We at nus do not charge fees for deposits or withdrawals. Any fees charged are set by your payment provider—your bank, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment—not by nus. Some banks charge a small fee for outgoing transfers or fast-track processing; check with your bank for their specific rates. When you withdraw to your bank account via online payment, e-wallet, mobile banking, or local payment, your bank may apply a transfer fee. We display any applicable third-party fees clearly before you confirm a transaction, so you know exactly what to expect. All nus deposits and withdrawals are net of the amount you request—we do not add hidden charges on top.

If you have a promotion code from nus, you can enter it during account registration or in your account settings under "Promotions" or "Bonus codes." Look for a field labeled "Promo code" or "Bonus code." Enter the code exactly as provided—codes are case-sensitive—and click "Apply." If the code is valid and you meet the eligibility requirements, the promotion will be activated on your account immediately. If a code does not work, check that you have entered it correctly and that it has not expired. Some codes apply only to new accounts or to specific payment methods. If you are unsure whether a code is active or what it offers, contact our support team and we can explain the promotion details.

When you request a withdrawal from nus, we process it during standard business hours. The time it takes depends on your chosen payment method. Bank transfers to online payment, e-wallet, mobile banking, or local payment typically complete within one to four business hours once approved. Withdrawals to e-wallets like online payment, e-wallet, mobile banking, or local payment often arrive faster, sometimes within minutes. During peak times or on public holidays like Imlek or Nyepi, processing may take longer. Your withdrawal may be subject to verification checks before it is sent; we inform you if additional information is needed. You can track your withdrawal status in your account transaction history. If a withdrawal does not arrive within the stated timeframe, contact our support team with your withdrawal reference number and we will investigate.

Before you start playing on nus, we recommend reading the game rules for your chosen category. For slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), understand how leaderboard scoring works and when tournaments start and end. For live-dealer tables like blackjack, roulette, baccarat, and Dragon Tiger, learn the hand rankings and betting rules. For sportsbook markets covering Liga 1, Piala AFF, Champions League, Premier League, and MotoGP, understand odds formats and settlement rules. For esports (Mobile Legends, Free Fire, PUBG Mobile), familiarize yourself with team lineups and match schedules. Each game shows its rules in the help section within the game lobby. Our Terms & Conditions page covers account policies and dispute resolution. Our Legal notice explains jurisdiction availability. If rules are unclear, ask our support team.

We at nus run daily and weekly slot tournaments on Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each tournament has a scheduled start and end time. You enter by playing the tournament game during the active period. Your score is based on your session results—higher wins rank you higher on the leaderboard. The leaderboard updates in real time as you play. When the tournament ends, we rank all players by score, with the top positions listed first. Tournaments reset after they end, so you start with a fresh leaderboard for the next event. Tournament schedules are posted in the nus platform, and you can see which tournaments are active and when new ones begin. Entry to most tournaments is free with your regular account balance.

Our nus live-dealer tables feature real dealers in multi-camera studios, playing blackjack, roulette, baccarat, and Dragon Tiger. You join a live table by selecting a game from our casino menu. You see the dealer on camera and place bets using your on-screen controls. The dealer conducts each round in real time, and results are displayed on your screen. Tables have betting limits, which are shown before you join. If you are new to live-dealer games, we recommend reading the game rules and watching a round or two before placing real bets. Live tables operate during set hours; check the table schedule on nus to find when your preferred games are available. If you disconnect mid-game, your bets are kept and the round completes—your balance updates when you reconnect.

To request deletion of your personal data from nus, contact our support team and state that you want a data-deletion request. Provide your account username and the email address associated with your account. We will verify your identity and compile a record of what personal data we hold about you. Under applicable data-protection laws, we may retain some data for legal or financial reasons—for example, transaction history for seven years to comply with money-laundering regulations. We will delete or anonymize other data as permitted by law. The process typically takes up to 30 days. We will confirm in writing when your data-deletion request has been completed. If you close your account, personal data is retained according to our data retention policy; you can request additional deletion via a formal data-deletion request.

Our nus support team responds to email inquiries during standard business hours. You can submit a support request via the live-chat form on the nus platform, and our team will respond via email or chat depending on your preference. Include your account username, a clear description of your issue, and any relevant details (transaction reference, game name, etc.). Our team responds in English and Indonesian. Most routine questions receive a response within two to four business hours. During peak times or holidays like Idul Adha, responses may take longer. For urgent security issues like account lockout or suspected fraud, use the live-chat feature on nus for faster assistance. You can also check the FAQ page first—many common questions are answered here and may resolve your issue quickly.